Return Policy

We accept returns for standard size dresses, suits, and most accessories within 15 days of delivery. If your order arrives in multiple shipments, each item has its own 15-day return window based on the day that specific item is delivered.

Items must be returned in brand new, unworn, unwashed, and re-sellable condition.

Any returned items without informing and contacting us in advance, no refund will be initiated.

Our refund policy is product-specific, so please refer to our refund policy page or contact us for more information.

Standard Size Orders

• When you return an order, you will be refunded the amount paid for the item. Refunds exclude shipping fees, rush fees, and taxes paid toward those fees. Additionally, the charges for shipping the dress back to us will be borne by you, the customer. So please double check your measurements and color selection before placing your order to avoid any issues.
• We assure a hassle-free experience with our full refund policy, including shipping and rush fees (if applicable), for any standard-size dresses that are damaged, defective, or mis-shipped. Please provide pictures as proof of quality issues.
• Return processed in 4-6 business days after arrival at our warehouse. Refunds are then issued in 3-10 business days (original payment method).

Custom Fit Orders

• Dresses with modifications or customisation are not eligible for return. However, if there are any damaged, defective or mis-shipped items, we will offer a refund or resend new ones to provide a hassle-free shopping experience.
• If you need any alterations, please take your dress to a local seamstress, and we will reimburse you for the cost of the alteration. (To be eligible for reimbursement, please send us a picture of your receipt from the tailor.)
• Refunds are then issued in 3-10 business days (original payment method).

Return Requirements

The following items are not returnable:

• Custom Size Dresses
• Swatches
• Fabric by the Yard
• Jewellery
• Shapewear and Intimates
• Personalized Products
• Final Sale Items

All returnable items must be:

• Unwashed
• Unworn
• Unaltered
• Undamaged
• Clean and free of lint or hair
• In original condition with tags still attached

Unauthorized Returns

Please return only the approved item(s). Items returned in error, sent without authorization, or that do not meet our return requirements are not eligible for a refund. BANTRATIC is unable to return, replace, refund, or provide compensation for unauthorized returns or for non-BANTRATIC items sent to us by mistake.

Guide for Return

Step 1: 

• Please submit a return request via email (service@bantratic.com) within 15 days including weekends of receiving your order to make sure you are eligible for a return.
• Supply photos or other evidence that clearly shows the problems, including quality issues, damage during shipping, color/ style/ size errors (if applicable).

Step 2:

• Allow 2-3 business days for your return request to be reviewed
• If approved, you will receive an email with return instructions and return address.
• Please do not send items back before approval, as unapproved returns may not be accepted.

Step 3:

• Returned items must be in brand new unworn, unwashed, unaltered and resellable condition.
• No makeup, tan, deodorant, perfume, dirt, or odour.
• Item is packaged securely (original packaging preferred).

Step 4:

• Once your return has been dispatched, please provide your tracking details (We are unable to arrange a refund without this information).
• Return shipping is the responsibility of the customer.
• For free shipping orders: If you return an item from an order that qualified for free shipping, the original shipping cost we covered will be deducted from your refund. You are responsible for the cost of returning the item to us.

Step 5:

• Return processed in 4-6 business days after arrival at our warehouse. Refunds are then issued in 3-10 business days (original payment method).

Exchange Policy

• We regret that we are currently unable to offer exchanges on dress orders. If you would like a different size, style, or color, please return the original item for a refund and place a new order for the desired item.

 Please Note: You need to pay the shipping fee when you return it back.

Cancellation Policy

Since all our items are made to order, orders are processed immediately upon receipt of payment. Once the tailoring process has begun, labor and material costs will be incurred.

To ensure accuracy, you will receive an order confirmation email after payment. If you need to make any changes, please reply to that email within 24 hours of payment. Any changes requested after tailoring has started may result in additional costs, as new materials may be required.

If you wish to cancel your order, please contact us at service@bantratic.com:

• Within 24 hours of order confirmation: Full refund.
• Between 24-72 hours: 70% product refund + 100% shipping refund.
• After 72 hours: 50% product refund + 100% shipping refund (as production may have already begun).

Once an order has been shipped, it cannot be cancelled. However, we will be happy to assist you with a return after you receive the item.

Unpaid orders will be automatically cancelled.